Subscription terms

01 The service

Lazos is provided by Anna Ramos Morales, at Carrer de Taxdirt 37, 08025 Barcelona, Spain. For support or subscription questions, email lazos@lazos.care. It is intended for people aged 18 or over.

The monthly subscription lets you create lazos and memories, import text conversations, save pages and use the experiences and AI features available in your version. AI requires its specific permissions and can be wrong: review suggestions before acting. Lazos does not send messages to your contacts or synchronise WhatsApp.

02 Price and trial

The monthly offer configured for Spain is €9.95. Your store's price and currency appear in the app and Apple's purchase screen before confirmation and apply to your purchase. Offer availability depends on your store and eligibility.

When you are eligible for the seven-day free trial, access begins on confirmation and changes to the displayed monthly price when it ends, unless you turn off renewal. Apple determines eligibility for the introductory offer. Visiting this website or joining the waitlist does not start a trial or purchase.

You can enable a Lazos reminder three days before the trial ends. It needs notification permission and a confirmed expiry date. It is optional help: always check the date and renewal in Apple.

03 Renewal and cancellation

The subscription renews automatically each month. Apple manages billing and renewal through your store account. You can manage it from Manage subscription in Lazos or Apple's subscription settings.

If you do not want to continue after a trial, Apple advises cancelling at least 24 hours before it ends. Check the store for the date until which you keep access; cancelling a trial may end access before all its days have elapsed.

Uninstalling the app, signing out, resetting data or deleting your Lazos account does not cancel your Apple subscription.

04 Restore purchases and manage data

If you already have a purchase, use Restore purchases with the relevant store account. Apple and RevenueCat verify access; restoring does not itself make a new purchase. Access assignment depends on your store account, Lazos account and verified purchase information.

Without active access, you can sign in, manage or delete your account and download the text of My pages. Rights requests about your data do not require a subscription. The diary download does not include audio or the rest of your account data.

05 Refunds and licence

For an Apple purchase, you can request a refund at reportaproblem.apple.com. Eligibility and handling depend on Apple and applicable consumer rights; these terms do not remove those rights.

Use of the iOS app is governed by Apple's standard EULA where no custom licence is provided. These terms describe the service and subscription; the privacy policy explains how your data is processed.

06 Contact

For support, access issues or questions about these terms, email lazos@lazos.care. Do not send passwords, verification codes or intimate conversations to identify a purchase.