Help with Lazos

Sign in to your account

Use the same method you used to create your account: Apple, Google, or email and password. If you use Apple with a hidden email address, keep using that sign-in method.

To reset an email account password, use the password recovery option on the sign-in screen.

Import a conversation

Import one chat at a time and choose the text you share.

1. In WhatsApp, open the conversation and select Export chat → Without media.
2. Choose Lazos in the share menu. You can also save the file and open Import conversation → Choose file from the Lazos tab.
3. Choose an existing lazo or create one, identify which participant is you and confirm the import.

Purchases and subscriptions on iPhone

The subscription screen offers Restore purchases and Manage subscription. To restore, use the Apple account you purchased with and your Lazos account.

The price and any eligible trial are shown before you confirm in the App Store. Manage renewal in Apple's subscription settings. Deleting your Lazos account does not cancel your Apple subscription.

Your pages and data

In Profile → Settings you can download your pages, manage AI permissions or delete your account. Download my pages is also available in Account and data without an active subscription.

The download is a journal TXT file; it does not include audio or a complete copy of your account. Review the deletion options for details or help if you cannot sign in.

Privacy

Learn which data is saved, when AI is involved and how to change your permissions.